Domain Registration Terms

1. Terms and Conditions

General Service Terms

These Domain Registration Terms govern our provision of domain registration, transfer, renewal, backorder, acquisition and related services. We will conduct our business in accordance with applicable legislation, regulatory requirements and industry best practice.

We will carry out our business responsibilities with due care and diligence in accordance with our customers’ requirements whilst exercising our professional judgement at all times. We will seek to avoid any situation that may give rise to a conflict of interest between us and our customer. We won’t disclose or authorise to be disclosed, or use for gain or to benefit a third party, confidential information except with the permission of the owner of that information, or as required by Legislation. We will not misrepresent or withhold information on the performance of products, systems or services (unless lawfully bound by a duty of confidentiality not to disclose such information), or take advantage of the lack of relevant knowledge or inexperience of others. We ensure that our customers are given the best possible advice regardless of whether that advice is to our disadvantage.

We are not responsible for losses caused by events outside our reasonable control, or by the customer’s failure to provide accurate information or follow reasonable instructions. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded.

Customers must comply with all applicable laws and regulations when using our services. If we reasonably believe that a customer is using our services unlawfully, abusively, or in breach of applicable registry policies, we may suspend or terminate the relevant service. Refunds will not normally be provided where services are suspended or terminated due to a customer’s breach of these terms.

We reserve the right to terminate or suspend our relationship and service offering if we believe the service is not being used in good faith or being used in a way that negatively impacts other customers.

Domain Registrations

Before registering, transferring or renewing a .uk domain name, customers will be provided with, or directed to, the following information:

• These Domain Registration Terms;
• Nominet’s Terms and Conditions of Domain Name Registration; and
• the applicable registration or renewal charges.

By placing an order or requesting a renewal, you confirm that you have read and accepted these Domain Registration Terms and Nominet’s Terms and Conditions of Domain Name Registration.

All registrant data provided for the purposes of domain registrations will be checked for completeness and accuracy. For personal registrations, we may validate the details against billing and payment information, or request additional evidence where required. For business registrations, we may validate details against Companies House records or other appropriate business information. Where we are unable to verify registrant information, we may request additional evidence before completing, renewing or maintaining a registration.

Any address information supplied that cannot be verified will result in delays to the registration of domains. Periodic checks will be made to ensure contact details remain correct.

Your domain registrations could be at risk of suspension and/or termination if your details change and you fail to notify us.

Charges

Registration, renewal, transfer and other domain-related charges will be confirmed before an order is placed or a service is provided.

Current pricing is available on request or will be confirmed before any contract is formed.

Unless otherwise agreed:

• registration fees are payable in advance;
• renewal fees are payable before renewal;
• transfers of domain names to another registrar are provided free of charge;
• additional services, including backorders and domain acquisition services, are charged in accordance with the quotation or order confirmation provided.

Domain Expiry and Renewals

We will send renewal reminders by email before your domain name expires in accordance with Nominet’s Registrar requirements.

If you choose not to renew your domain name, or fail to pay the applicable renewal fees, your domain registration may expire and the services associated with that domain may be suspended.

Subject to Nominet’s registry policies, you may still be able to renew an expired domain name for a limited period following its expiry. Once a domain reaches the final stage of the expiry process, it can no longer be renewed and may become available for registration by another party.

Further information about .uk registration policies is available from Nominet.

Transfers

Customers may transfer domain names into or away from our registrar services in accordance with the applicable registry procedures.

We do not charge customers for transferring a domain name to another registrar.

We will cooperate with reasonable transfer requests, provided any outstanding contractual obligations have been fulfilled.

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2. Customer Service Level commitments

We will acknowledge receipt of all customer communications, requests or complaints within one working day, and we aim to complete the majority of routine requests within three working days of the initial contact.

For domain name renewals and expiries, we will issue at least one expiry notice to you by email before the expiry date of the domain name, in accordance with Nominet’s registrar requirements. We may also send further reminders before or after expiry.

We will allow you to renew a domain name and maintain the registration in your own name if you request the renewal at any point up to one day before the point at which Nominet would cancel and delete the domain name, provided that the renewal does not breach our terms and conditions or Nominet’s Terms and Conditions of Domain Name Registration.

Before completing a renewal, we may ask you to confirm or update your registrant details, complete our data verification process, and agree to the current terms and conditions applicable at the time of renewal.

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3. Complaints and appeal procedures

If you are dissatisfied with our service, complaints may be submitted via our contact page or by email to [email protected]. Your complaint will be treated seriously and with our utmost attention until it is resolved.

If your complaint is regarding .UK domain registrations, renewals or expiry and is not resolved to your satisfaction you may escalate the complaint to Nominet or you can request a free domain transfer to a registrar of your choice.

For every complaint received, we will acknowledge it by email within one working day. We will then investigate the complaint and aim to provide a substantive response within 5 working days. If more time is needed, we will let you know when you can expect a response.

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4. Abuse contact

If you become aware of phishing, malware, fraud, spam or any other abuse involving a domain name or service managed by us, please report it to [email protected].

We monitor this mailbox on working days and will acknowledge abuse reports within 5 working days. We investigate actionable abuse reports promptly and will take appropriate action where required. Please include the affected domain name together with as much supporting information as possible to assist our investigation.

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5. Resellers

We do not currently use resellers for .uk domain registration services. If this changes in future, we will ensure that any reseller agreement is compatible with Nominet’s Registry-Registrar Agreement and that resellers are required to make registrants aware of Nominet’s terms and conditions and our applicable domain registration terms.

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6. Contact information

For enquiries regarding domain name services, renewals, transfers, complaints or abuse reports, please contact us:

Postal Address
The Old Bakery
Camden Road
Tunbridge Wells
Kent
TN1 2QP
United Kingdom

Telephone
01732 617618

Email
[email protected]
[email protected] (for abuse reports)

Services provided through the Yolk website may be supplied by either Yolk Ltd or Greg Findley T/A Yolk.co.uk. The applicable contracting entity will be identified before any contract is formed and within the applicable quotation, order confirmation, invoice or other customer documentation.